FEEDBACK

At Direct Care Australia we are always trying to improve the ways we support people in the community. To do this, we need feedback from you – the people we support, family members, friends, carers and advocates.

You have the right, and we encourage you to provide suggestions for improvement, express your concerns or make a complaint or appeal.

Click to download a PDF of the Direct Care Australia Complaints Management and Resolution Procedure

You can also use an advocate or tell an external agency about how you feel. Find more information about feedback, including contact details for other groups who can help you, in the fact sheet “Have Your Say”.

Click here to download a PDF of the fact sheet Have Your Say

External bodies to contact

NDIS Quality and Safeguards Commission
1800 035 544
www.ndiscommission.gov.au

Health & Community Services Complaints Commissioner (HCSCC)
08 8226 8666
Country callers: 1800 232 007 (toll free)
www.hcscc.sa.gov.au

National Relay Service
TTY 1800 555 630
Voice 1800 555 660
TTY/Voice calls 133 677
Speak & Listen 1300555727

Fill out the Direct Care Australia feedback form

Fill out the form below and tell us about your compliment, complaint or feedback or about an incident that you would like to report. You can also print out the form and fill it out and post it back. If you provide your details we will keep you informed with how your feedback has progressed. Otherwise, you can choose to be anonymous.

CONTACT US TO LEARN MORE ABOUT THE SUPPORTS WE PROVIDE