Direct Care Australia COVID-19 Information

Coronavirus information (COVID-19)
Direct Care Australia – Response and Preparedness

Direct Care Australia is closely monitoring the COVID-19 pandemic. We are committed to the health and wellbeing of our people, clients and communities. We value our relationship with you and we want to reassure you that we are highly focussed on the health, well-being and safety of our staff, our customers and our stakeholders.

For daily updates on COVID-19 and Australia’s response, Direct Care Australia encourage you to visit the Department of Health website by clicking here.

Our Direct Care Australia team have put together an Easy Read Guide for you about coronavirus (COVID-19)

Click here to download

The Department of Health has also issued an important Fact Sheet for Home Care Workers.

Click here to download

SA Roadmap Update

SA Health have released a fresh health alert for COVID-19 outlining current testing recommendations and links for providers:  COVID-19 Update #19

SA Government has released a roadmap to a COVID safe economy in South Australia with an easing that began on 11 May 2020.

Click on the two roadmap diagrams to the right to enlarge and find out about SA’s Roadmap and Considerations.

Ongoing monitoring

Our Direct Care Australia Executive, Risk Management and COVID-19 Response Team have been working to make sure we are well prepared and that our plans are flexible enough to pivot as required. We meet daily to reassess the situation and share best practices and protocols in line with strict guidance with the advice provided by the Australian Government Department of Health and other regulatory Federal, State and International bodies.

Safety commitment

In addition to following the authority’s guidelines Direct Care Australia have introduced additional measures to reduce the risk to our team by encouraging many to work remotely where appropriate and by encouraging our staff to follow stringent infection control practices, social distancing protocols and to remain informed on a daily basis.

Our commitment to the people we support everywhere will remain unchanged. We will continue to provide consistent and safe services in the community and we remain accessible and ready to assist you with any challenges that COVID-19 presents for the people you support.

Coronavirus (COVID-19) Business Continuity

With the evolving situation around COVID-19, Direct Care Australia are well-prepared to act. We have a strong and responsive business continuity plan in place to ensure that our clients continue to receive immediate, high quality support 24 hours a day, 7 days a week.

Direct Care Australia is committed to providing a safe and healthy working environment for all of our staff to ensure that we continue to provide the highest levels of customer service at all times.

In addition to our 24/7 on call team, we have mobilised a backup remote workforce to manage essential services and we have contingency staff for replacement at short notice.

Direct Care Australia have also taken proactive measures including minimising staff travel, increasing the spacing between people at work sites, providing a range of Personal Protective Equipment (PPE) and hygiene materials, and ensuring all materials and surfaces are cleaned before and after their use.

Direct Care Australia is providing regular live digital updates particularly to our remote and frontline staff to ensure they receive timely and relevant direction as matters change or alter in any way.

Frequently Asked Questions

Yes, Direct Care Australia has an extensive Business Continuity and Disaster Recovery Plan. Our COVID-19 Response Team is reviewing the Plan to ensure risk assessments for all functional areas are current and in line with best practice. 

Yes, we are currently in the monitoring and prevention phase of our plan. We are monitoring all Public Health advice on a daily basis, and have implemented preventative measures.

Yes, we do. We have a comprehensive Pandemic Action Plan that is designed to complement our existing Business Continuity process. 

No, we have plans in place that enable Direct Care Australia to meet all of our obligations and continue to deliver seamless service to our clients and we do not foresee any of our services being impacted.

HELP & ADVICE

Health Direct Coronavirus (COVID-19) Symptom Checker

Answer questions about your symptoms to see if you need to seek medical help or get tested. This tool is available online at any time.

Click here to access the toll on the Health Direct website.

NEXT STEPS

Find out more

Would you like to know more about our COVID-19 Response and Preparedness activities? If so please call 08 8336 8861 or email katet@directcare.com.au.

Provide feedback

If you have any feedback please send them to feedback@directcare.com.au or via the DCA Website feedback form here.

Direct Care Australia acknowledges that the uncertainty around the future impacts of COVID-19 may cause concern. We want to reassure all our customers and stakeholders that we are here to support you during this period of uncertainty.

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